Wakefield Canada Inc. is an industry leading Canadian company that manufactures, distributes and markets category-leading products for the automotive, commercial heavy-duty, and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand.

 

Why Join Us?
 

• Platinum Member, Canada’s Best Managed Companies

• Entrepreneurial spirit with a focus on Innovation and Collaboration

• Competitive Base Pay and Incentive programs

• Company paid Comprehensive Extended Health and Dental Coverage

• Company Contributed Pension Plan

• Health and Wellness Programs

• Education and Training support

• Diverse and Inclusive Culture

• Employee Focused and Flexible Work Environment

• Active contributor to charities including Canadian Tire Jump Start, Sick Kids Hospital, Daily Bread Food Bank and Women’s Habitat.

• We work hard but we also like to have fun; Summer BBQs, food and ice cream trucks, social activities, contests, ticket giveaways for major sporting events and more!

The Opportunity

 

The Manager Application Support role is to supervise and maintain the organization’s repository of software applications through best practices and the appropriate staffing and management of a technical team. The Manager Application Support is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems.

 

 

• Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

• Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.

• Cultivate and disseminate knowledge of application-usage best practices.

• Research and make recommendations on software products and services in support of procurement and development efforts.

• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.

• Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.

• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

• Design, develop, and install application enhancements and upgrades.

• Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.

• Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.

• Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.

• Manage and provide direction for the application team in support of business operations.

• Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.

• Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.

• Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.

 

 

 

• Excellent written and oral communication skills.

• Excellent listening and interpersonal skills.

• Strong customer-service orientation.

• Ability to communicate ideas in both technical and user-friendly language.

• Ability to conduct research into application issues and products.

• Highly self-motivated and directed.

• Keen attention to detail.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

 

 

• Four-year College Diploma or University Degree in Computer Systems Design or Computer Science, and/or equivalent years work experience.

• 10 years direct experience managing applications and/or systems management.

• Proven experience in overseeing the direction, development, implementation and support of software solutions.

• Experience in supporting applications in hybrid environment.

• Direct, hands-on experience with Microsoft Dynamics AX.

• Knowledge of EDI files, structures, and layouts desirable

• Strong knowledge of system and software quality assurance best practices and methodologies.

• Extensive experience with core software applications and tools, including D365, Salesforce, Power BI, Shopify and SAC.

• Experience in dealing with vendors and partners.

• Working knowledge of current network hardware, protocols, and standards

• Good project management skills and/or substantial exposure to project-based work structures.

• Experience working in a team-oriented, collaborative environment.

• Excellent understanding of the organization’s goals and objectives.

• Knowledge of applicable data privacy practices and laws.

 

Wakefield Canada strives to provide equal opportunity to qualified individuals with disabilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at 416.252.5511.